Our Quality Promise
At The Saddle, we’re dedicated to bringing you beautifully designed pieces that deliver on style, durability and everyday practicality. Every item is crafted from premium materials and inspected with care to ensure long-lasting quality.
Shop with confidence knowing you’re choosing pieces made to elevate your look — backed by genuine service, thoughtful design and our commitment to excellence.
Frequently asked questions
What is the return policy?
If there’s any issue with your order, please contact us immediately upon receiving it.
To qualify for a return:
- The item must be unused, in its original packaging, and in brand-new condition.
Once your return is received and inspected, your refund will be processed within 3–5 business days to your original payment method.
do the handbags come with packaging?
Yes! Handbags typically include dust bags and boxes.
Are you based in Australia?
Yes! We’re proudly based in Brisbane, Queensland, Australia 🇦🇺
All of our handbags are carefully packaged and shipped directly from our Brisbane location.
Are the handbags genuine?
No — these items are not authentic designer pieces, but are1:1 quality replicas. Our products closely mirror the original designs, offering you the same look and feel without the high price tag.
How can i get in touch?
📞 Phone: 0413 357 403
📩 Email: contact@thesaddle.com.au
📍 Location: Runcorn, QLD, Australia
📮 Postal Address: Parcel Locker 1010154503, 661 Compton Road, Sunnybank Hills, QLD 4109